Auburn, Maine – Great Falls Marketing is a locally owned company providing Inbound Sales and Customer Service solutions for a large variety of national and international Direct Response and Retail Marketers. Continuous growth has afforded Great Falls the opportunity to expand and open multiple call centers throughout Southern and Central Maine. The latest move relocates their Customer Service Center to a new 17,000 SF building located at 860 Spring Street in Westbrook and Consolidates their Saco Inbound Sales Center with the recently opened Westbrook Sales Center located at 90 Bridge Street in Westbrook.
“In addition to recently opening new contact centers in the Augusta and Westbrook areas to accommodate growth within GFM’s Inbound Sales division, rapid expansion within our Customer Service Division has caused us to outgrow our current Customer Service Center in South Portland. The need for us to expand from a 9,500 SF building to a 17,000 SF facility was very necessary. We simply need more space than our South Portland Customer Service building can offer and our new location on Spring Street in Westbrook will allow us to handle more call volume, hire more employees, and accommodate our staff more efficiently” states Mike Frautten, co-owner and CFO.
Michael Wilson, Executive Vice President of Operations says, “When we opened our Westbrook Sales Center at the Dana Warp Building back in December of 2015, many of our sales agents from our Saco location chose to transfer there. We can now focus our management team and hiring efforts by consolidating the remaining agents from Saco to Westbrook with our new, larger Customer Service center opening in April. We are able to offer any remaining Saco agents the opportunity to work in Westbrook at either location, Inbound Sales or Customer Service. ” Wilson adds; “The expansion to a larger facility affords us the opportunity to hire and employ more Mainers and continue to exceed the service levels our clients expect from us.”
The new Customer Service Center will be located at 860 Spring Street in Westbrook and will open in mid-April. The Westbrook Sales center is located at 90 Bridge Street (Dana Warp Building). Other locations are located at 14 Edison Drive in Augusta and the corporate office is located at 121 Mill Street in Auburn. The current Saco sales center will officially relocate and consolidate with the Westbrook sales center on March 19th.