World Class Telesales

  • 24-7 Inbound Sales
  • Maximize sales opportunities
  • Performance based compensation
  • Digital Ads
  • Direct Response Sales
  • Direct Mail Sales
  • Short & Long Form Radio
  • Short & Long Form TV
  • Print Insert
  • Web Sales
  • Lead Capture
  • Script Writing
  • Build Brands
  • Upsell & Cross-Sell
  • Third-party programs
  • In-house Quality Assurance Monitoring
  • Continuous Sales Training
  • Commitment to Excellence

Customer Engagement

  • Increasing Customer Life-time Value
  • Order Processing
  • Chargeback Management
  • Refund Processing
  • Social Reputation Management
  • Brand Protection
  • Creating Customer Loyalty
  • Customer Retention Focused
  • Mail Processing
  • Customer Email Management
  • Life Webchat
  • Outbound to existing customers

Inbound sales services and efforts are geared towards portraying your brands appropriately and maximizing revenue for your campaigns. Everything from our billing style (we bill as a % of revenue generated) to our agent compensation model (commission based) is designed to align our efforts with the goals of your campaign. Thorough campaign set-up, rigorous training, effective sales management, solid back-end systems and accurate reporting – all must be present in a well run campaign.

Outbound Support offers a ton of value for our clients.  We can assign a brand ambassador to your campaign that will perform welcome calls to your new customers and reduce buyer remorse.  The ambassador will make follow up calls to existing customers which will increase retention by selling other products that you have available and increase lifetime value by managing customer continuity.

Why do our clients love our customer service agents taking their calls? Our CS agents are always ready to assist customers, answer questions and provide an overall complete customer experience. GFM agents are also trained to look for opportunities to “save” order cancellations and reduce returns on your behalf. In many cases, our agents will be able to take a customer service call and actually sell more of your products. Our agents also have the ability to log in directly to your existing CRM or we can house the data for you if needed.

If you are looking to strengthen your back-end customer experience and retain customers longer, consider a customer service center that understands how to communicate with your largest asset – your customers!

Click a category to continue:

Evaluation
& Launch

World-Class
Telesales

Pro-Active
Pursuit

Continuous
Reporting

Preparation is critical for a smooth campaign launch. Prior to launch, our campaign management group works with you to develop and thoroughly test the scripting, 800#’s voice prompts, back-end codes, order files and reporting formats necessary for your supply chain to operate smoothly. Simultaneously, our trainers use the pre-launch timeframe to conduct product specific training sessions so that everyone of our agents are well prepared and ready to sell when the first call arrives.
service2

Great salesmanship is the core of our offering. Our agents are sales professionals that are well trained in the products we sell. When the phone rings we have an opportunity to generate revenue for the client, and given that we are paid as a percentage of the revenue we generate it is in our interest to generate as much as possible. Our agent compensation is heavily tied to commission – so they share the same incentives and interests as the clients we serve. We have many opportunities to generate revenue: closing the sale, maximizing the ticket, and upselling the customer into continuity and cross-sell offerings. We understand that consumers are trying to satisfy specific needs when they call us. Isolating these needs and accurately conveying the product features and benefits which meet those needs are central to our selling process.  All of our sales professionals are on-site at Great Falls, working side by side with management.

The Great Falls sales advantage includes:

  • Performance-based compensation plans
  • Internal call monitoring
  • Coaching and development
  • Comprehensive call monitoring capabilities (both locally and remote)
  • Rigorous agent and management training curricula
  • Sales process tests and product knowledge tests for our sales team
  • Weekly meetings between sales agents and sales team leaders
  • Daily sales team group huddles
  • Supervisor availability with a 20-to-1 agent-to-supervisor ratio
  • Aggressive continuous improvement processes
  • Employee recognition programs

We provide real time payment processing (reducing decline rates and improving net revenue) as well as secured data exchange services to ensure that the other members of your supply chain retrieve order and other information in a timely manner.

service3
We help you realize maximum value from your campaign investment. For those customers who’ve bought, the first purchase is only the beginning… and for those who haven’t, it’s far from the end of the line. Our two-fold approach targets first-time buyers with customized follow-up reorder, companion up-sell, and auto-ship programs. And we don’t give up on the leads you’ve worked so hard to get: we entice every non-buyer with timely discounted offers and other techniques aimed at capturing enhancing revenues. You’ll be surprised and pleased at how much extra income these efforts will add to your bottom line.
image-11
Too many call centers conceal important performance metrics, including short calls and key abandonment information, from their clients in order to improve their perceived importance. At Great Falls we believe that data is king and that our clients deserve (and should demand) to see full detail on every call they generate. Our reporting provides accurate, timely and highly detailed data. This is as important to us in the management of our business as it is to our clients, allowing us to fine-tune and adjustment our operation in real-time to maximize results.
service1

Evaluation
& Launch

Preparation is critical for a smooth campaign launch. Prior to launch, our campaign management group works with you to develop and thoroughly test the scripting, 800#’s voice prompts, back-end codes, order files and reporting formats necessary for your supply chain to operate smoothly. Simultaneously, our trainers use the pre-launch timeframe to conduct product specific training sessions so that everyone of our agents are well prepared and ready to sell when the first call arrives.
service2

World-Class
Telesales

Great salesmanship is the core of our offering. Our agents are sales professionals that are well trained in the products we sell. When the phone rings we have an opportunity to generate revenue for the client, and given that we are paid as a percentage of the revenue we generate it is in our interest to generate as much as possible. Our agent compensation is heavily tied to commission – so they share the same incentives and interests as the clients we serve. We have many opportunities to generate revenue: closing the sale, maximizing the ticket, and upselling the customer into continuity and cross-sell offerings. We understand that consumers are trying to satisfy specific needs when they call us. Isolating these needs and accurately conveying the product features and benefits which meet those needs are central to our selling process.  All of our sales professionals are on-site at Great Falls, working side by side with management.

The Great Falls sales advantage includes:

  • Performance-based compensation plans
  • Internal call monitoring
  • Coaching and development
  • Comprehensive call monitoring capabilities (both locally and remote)
  • Rigorous agent and management training curricula
  • Sales process tests and product knowledge tests for our sales team
  • Weekly meetings between sales agents and sales team leaders
  • Daily sales team group huddles
  • Supervisor availability with a 20-to-1 agent-to-supervisor ratio
  • Aggressive continuous improvement processes
  • Employee recognition programs

We provide real time payment processing (reducing decline rates and improving net revenue) as well as secured data exchange services to ensure that the other members of your supply chain retrieve order and other information in a timely manner.

service3

Pro-Active
Pursuit

We help you realize maximum value from your campaign investment. For those customers who’ve bought, the first purchase is only the beginning… and for those who haven’t, it’s far from the end of the line. Our two-fold approach targets first-time buyers with customized follow-up reorder, companion up-sell, and auto-ship programs. And we don’t give up on the leads you’ve worked so hard to get: we entice every non-buyer with timely discounted offers and other techniques aimed at capturing enhancing revenues. You’ll be surprised and pleased at how much extra income these efforts will add to your bottom line.
image-11

Continuous
Reporting

Too many call centers conceal important performance metrics, including short calls and key abandonment information, from their clients in order to improve their perceived importance. At Great Falls we believe that data is king and that our clients deserve (and should demand) to see full detail on every call they generate. Our reporting provides accurate, timely and highly detailed data. This is as important to us in the management of our business as it is to our clients, allowing us to fine-tune and adjustment our operation in real-time to maximize results.
service1