Sales team

Our sales team is the best in the business. We have a highly selective hiring process and provide all our sales agents with intensive training. Each agent learns our proprietary process for telephone sales as well as learning in detail about our clients’ product lines. All of our sales professionals are on-site at Great Falls, working side by side with management.

The Great Falls sales advantage includes:

  • Performance-based compensation plans
  • Internal call monitoring
  • Coaching and development
  • Comprehensive call monitoring capabilities (both locally and remote)
  • Rigorous agent and management training curricula
  • Sales process tests and product knowledge tests for our sales team
  • Weekly one-on-one meetings between sales agents and sales team leaders
  • Daily sales team group huddles
  • Supervisor availability with a 20-to-1 agent-to-supervisor ratio
  • Aggressive continuous improvement processes
  • Employee recognition programs